Smart chats and email for local businesses.

Reply on WhatsApp, Telegram, email and other channels with an agent that understands context, follows up, and only hands off to a human when needed. Your team stops chasing repetitive messages.

Supported channels

  • WhatsAppWhere your customers already reach you
  • TelegramGroups, bots and direct messages
  • EmailIssues, enquiries and follow-up

And more channels depending on your business

< 30 s
Average first automated reply
24/7
Availability · 99.7% uptime guaranteed
Multichannel
WhatsApp, Telegram, email and more

Messaging with AI, built with engineering rigour

We design agents that read the full thread, understand what the person is asking for, and reply in your brand voice. These are not generic FAQ copy-paste answers: they carry context about the customer, the order or the issue.

Enquiries, bookings, order status, reminders, sales follow-up… everything that today lives across WhatsApp, Telegram and the inbox, centralised and automated where it makes sense.

What it solves

What it solves

  1. Support and enquiries

    Common questions, opening hours, availability and basic information answered instantly, without keeping anyone waiting.

  2. Automated follow-up

    Reminders, confirmations and status updates sent on the right channel, without your team chasing every conversation.

  3. Unified multichannel

    The same logic on WhatsApp, Telegram and email: the agent knows where the conversation lives and keeps the thread coherent.

  4. Handoff to humans

    When real intervention is needed, the conversation moves to your team with full history, so the customer does not have to repeat everything.

Messages with context, not canned replies

Most chat automation fails because it ignores the thread: it answers one isolated sentence and forgets what was said before. We build agents that read the whole conversation and check your data before replying.

That matters especially in bilingual markets: a customer may write in Spanish and switch to Catalan mid-message, or mix languages in the same thread. The agent follows along without forcing a rigid reply.

Common use cases

  • Customer support on WhatsApp and Telegram
  • Issue handling and enquiries by email
  • Bookings, orders and confirmations
  • Reminders and sales follow-up
  • Triage and routing to internal teams
Messaging agent integration with ERP, CRM and spreadsheets

Integrations

Connected to your systems

We integrate the agent with your ERP, CRM or spreadsheets. It checks stock, orders, customers and open issues so replies are based on real data, not generic text.

No code

You teach, the AI learns

We set up a system so you can teach the AI how to reply, what to say in each case, and what it can and cannot answer. No technical skills required.

  • How it should reply
  • What to say in each case
  • What it can and cannot say
  • When to escalate the conversation to a human
Panel to teach the messaging agent what to reply in each situation
Messaging agent security and impersonation protection

Security

Security first

We build systems with security as the top priority.

  • Your data will be protected
  • No one will be able to impersonate someone else
  • The AI will not have access to sensitive data

Data protection

Your data, protected

We handle data carefully, store it securely and only use it for what the service needs. We comply with European data protection law and follow privacy best practices.

Messaging agent data protection
PrismaEnginePrismaEngine

Technical team to design, build and operate digital solutions with product vision and engineering rigor.

Services

  • AI automation

    • Smart calls
    • Smart chats and email
    • Automated paperwork
    • System integrations
    • Internal processes
  • Custom software

    • Business systems
    • Portals and internal apps
    • Digital product
    • System modernization
  • Consulting and training

Contact

Tell us about your challenge: we scope it, identify risks and propose a clear next step.

Talk to our team

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