Smart calls for businesses like yours.
Let an intelligent agent handle, understand and respond naturally to your repetitive calls — and only pass on the ones that fall outside the ordinary. Your team gets time back for what really matters.
- 800 ms
- Average response time
- 24/7
- Availability · 99.7% guaranteed uptime
- 11
- Supported languages
Supported languages
AI phone support, with engineering rigor
Prisma 2 is our calling system: a voice agent that answers the call, understands what the caller says, replies naturally and only hands off to a human when needed.
Orders, appointments, follow-ups, common questions… everything that currently ties up your team on the phone, with human-sounding voices and integration with your existing systems.
What it solves
What it solves
Support and bookings
Appointments, orders and routine enquiries handled instantly, with no queues or hold times.
Real-time response
Smooth conversation with an average latency of around 800 ms: the agent replies almost instantly, like a person on the other end.
Real bilingual support
Built for callers who switch between Spanish and Catalan mid-sentence — a common requirement here that most systems handle poorly.
Human handoff
When the conversation requires it, the call goes to your team with context, so the caller does not have to repeat everything.
Why Prisma 2
Commercial voice systems are usually built for large markets and a single language. The moment a caller speaks Catalan, or mixes languages in the same sentence, they fall apart.
Prisma 2 comes from listening to real calls: we cross signals in real time to decide which language the caller is actually using, cut audio instantly when they interrupt (no “robot keeps talking” effect) and keep the conversation natural.
Common use cases
- Reception and customer support
- Appointment and booking management
- Orders and sales follow-up
- Frequent enquiries outside business hours
- Triage and routing to internal teams
Integrations
Connected to your systems
We integrate the AI with your ERP, CRM or spreadsheets. We connect the agent to your data so it has useful knowledge and can answer your customers with confidence.
No code
You teach, the AI learns
We set up a system so you can teach the AI how to speak, what to say in each situation, and what it can and cannot answer. No technical knowledge required.
- How it should speak
- What to say in each situation
- What it can and cannot answer
- When to escalate the call to a human
Security
Security comes first
We build every system with security as the top priority.
- Your data will be protected
- No one can impersonate another person
- The AI will not have access to sensitive data
Data protection
Your data, protected
We handle data responsibly, store it securely and only use it for what the service needs. We comply with European data protection law and follow strong privacy practices.
